Every year the NHS commissions the reputable pollster IPSOS-MORI to conduct a survey of patient experience at GP surgeries throughout England. There are about 50 questions in the survey and the pollsters try to get a good number of people at each surgery to complete the survey. We now have results for many years.

The problem lies in how to interpret the results. If 90% of patients surveyed think that their surgery is good or very good - is that a good result? Put another way if 10% of patients say their survey is not good - is that good enough?

Our BOB (Buckinghamshire, Oxfordshire and Berkshire West) Integrated Care System board prepares a general quality and performance report for each board meeting (roughly every two months). Please see the latest report below.

• Help with anxiety and depression. Talking Therapies from Berkshire Healthcare NHS Foudnation Trust. Please click here to find out more. There is a self-referral form available but you can also be referred by your GP (doctor). This service is for people aged 17+. Younger children can be referred by their doctor. There is also a free counselling service for those from 7 to 25 provided by charity No5. Please click here to find out more about this service.
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• Physiotherapy.

Please see this NHS website page for details on waiting lists at the Royal Berkshire Hospital.

Reading Patient Voice Group exists to foster better health and wellbeing through patient engagement with the NHS and other services in our town. We meet regularly to hear about healthcare and to discuss arrangements for it. We encourage involvement with Patient Participation Groups at GP surgeries and other forms of patient engagement with healthcare providers.